Hino South Africa is still the customer-satisfaction king

According to DATATrack it scored 98,92 for the fourth quarter in 2020, close to its third-quarter results.

Pieter Klerck.

“DATATrack’s survey uses detailed interviews with major fleet operators regarding service levels for sales, technical service and parts to obtain data. The scores in these three categories are then added up and divided by three to find the overall top performer. Hino’s overall score of 98,92 was significantly higher than the national average of 93,19,” said Peter Klerck, general manager of Hino Trucks SA.

In terms of technical service and parts, Hino scored 99,70. Both these scores are well above the average for the South African market.

“It is truly admirable that we have been able to achieve such high scores in a period of 2020 when dealers and their staff, as well as the Hino SA team, had to deal with stressful operating conditions as the COVID-19 pandemic took its toll on the local business environment,” added Klerck.

Source: MotorPress