Today not everyone has the luxury of having car insurance.

 Richard Green.

Equally with money so tight these days, even if you are insured it may be better to manage the repair yourself and avoid the excess payment or the loss of your no claim bonus.

The last thing you need is to be disappointed with the quality of the repair work completed or the unexpected cost of the repair. Most problems that occur between motor body repairers and their customers are a result of miscommunication.

Richard Green, the national director of the South African Motor Body Repairers Association (SAMBRA), a proud association of the Retail Motor Industry Organisation (RMI), says miscommunication can be frustrating and expensive, particularly at a time when everyone is feeling the economic effects of the pandemic.

He says the first rule is to ensure you only go to an accredited motor body repairer where there is recourse if any problems occur. “Remember experience and track record are non-negotiables when looking for the correct repairer.”

Once you have selected the correct repairer, it then all comes down to accurate and concise communication.

Here’s what you need to ensure:
• Full contact details
• Authorise repairs to a specific amount
• Be clear with your expectations
• Prioritise your concerns
• Don’t be afraid to sound ignorant
• Give all the symptoms
• Don’t withhold some of the facts
• Make an informed decision
• Be patient

These stringent processes take additional time and may slightly delay traditional repair times. At the end of the day, you will be thankful for the added time and attention to detail.

Ed: Article shortened.

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