UIF buses will be deployed in Brits and other parts of North West to address the serious service delivery issues and long queues at labour centres.
The Department of Employment and Labour’s Unemployment Insurance Fund (UIF) in the North West will embark on a service delivery drive from August to reach out to congested areas that are far from labour centres.
“This service delivery drive is made possible by the procurement of eight UIF Buses that were launched in June by Minister of Employment and Labour and have since been distributed to different provinces,” said spokesperson Botsang Huma.
These buses will be used for the provision of essential services of the department. They are equipped with a server that will allow the rendering of all departmental services possible from anywhere in the province.
“Our visiting points are not formal offices and normally when we go to these points we only collect documents and list enquiries for further processing at the office. In most instances we are not able to revert to clients with responses due to time constraints and other challenges. This results in clients having to go to the office. With the bus, we will provide the clients with on-the-spot service, a service similar to the one offered at the office, therefore they will no longer need to go back to the offices,” said Deputy Director, Unemployment Insurance Fund in the North West, Ms Selete Qhamakoane.
It is also anticipated that the use of this bus will fast-track the provision of services in areas that are highly congested such as Brits, Rustenburg, and Klerksdorp. The bus will travel throughout the province monthly to all the visiting points according to a regular schedule that will be communicated with the public.